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International Customers, Please Read This

Ordering Kinesis Products

We ship five days a week — Monday through Friday, usually during the morning hours only.
We are sometimes in the office on Saturdays and answer the phones, but no shipping takes place.

You may place orders through us or one of our dealers. The price is about the same, either way.
We have few distributors or dealers outside the USA, however we can ship via US Mail to most destinations worldwide. Our products are covered by a 30-day money-back policy.
Orders received by 10 a.m. MST are usually shipped the same day.

Order Methods Secure Online ordering is the preferred method. You may also use Toll-free Phone, E-Mail, Fax or Snail-Mail.

Rush or Air Shipments If you need rush or air shipping (overnight or 2-day FedEx or UPS), please specify an arrival date in the comments section of your online order -- some orders do not ship the same day that they are received.

We accept VISA, MasterCard or Discover. Sorry, but we do not accept American Express. We also accept PayPal.

Different billing and shipping addresses. We ship your order to a different address than the billing address on your credit card. That is OK as long as you provide both addresses during the online order process. If you live in outside the United States and want your order shipped to a friend in the US, that is OK too, but we will need additional information as stated on this page.

International Orders We require additional information from you. Please visit this page before proceeding to the online order page. Failure to provide this information will result in a delayed order.

P.O. Boxes Most orders in the continental US ship via UPS or FedEx (except empty small orders less than $30). Since they cannot deliver to post office boxes please provide us with your street address. We can ship via USPS to a P.O. box or other street address but the cost is about $2-3 more than our published UPS ground rates (USPS insurance is higher than UPS).

APO or FPO Addresses We normally use USPS Priority Mail. Visit this link for more information.

Purchase Orders Read here for more information.

Secure Online Ordering
*Please note that the cookies on your browser must be enabled place an online order.

Near the end of the order process is a generous comments section which allows you to send us a personal note or give us more specific shipping instructions.

After you place an order, you will receive the following e-mails
1. A summary of your order including the total with ground shipping charges. Unless you receive an additional personal e-mail from us regarding backordered products or other questions, your order will ship complete, usually within 24 hours.
2. After your order ships you will receive another e-mail confirming the shipment date. Orders shipped via UPS, FedEx and USPS Global Express Mail will include the tracking number and expected delivery date.

Repeat Orders > See e-mail orders below.

*To enable cookies…
Windows Internet Explorer: Tools > Internet Options > Privacy.
Mac Internet Explorer: Preferences > Receiving Files > Cookies > "never ask" or "ask for each site".

Phone Orders

If Richard, the owner, answers the phones, he can answer technical questions during the order process, otherwise have your part numbers and credit card ready when you call. Our toll-free line is 1-888-716-5550 which is for customers in the USA & Canada. International customers can call on our regular line to place orders (+ 435-462-2266). Hours of business are below on this same page.

E-Mail Orders

If you recently placed an order and want to purchase more stuff, you can simply drop us an e-mail, rather than repeating the steps on our online store. We will use the shipping and billing information from your last order. We will confirm this by an e-mail.

Fax Orders

You can Fax us anytime (24/7). Please be sure to include your e-mail address so we can confirm your order. Fax to 435-462-2292.

Snail-Mail Orders

Send us a letter with what you want (or a print-out of an e-mail with your order details). Orders over $100 with non-certified funds will not ship until the check clears. Be sure to include shipping fees as listed here.

Purchase Orders

We will bill organizations, such as newspapers, hospitals, universities, etc. Fax your purchase order with billing and shipping information (including the purchasing person and the photographers names) clearly marked. Include an e-mail address so we can confirm the order and send you tracking numbers. Our terms are net 30 days, with a minimum $20 late fee for overdue invoices. Orders exceeding $250 require a formal credit application approval process first.

Backorders

If any items are backordered you will be notified via e-mail and given three choices before your order ships:
1. COMPLETE SHIPMENT. Ship the order complete when everything is in stock.
2. SPLIT SHIPMENT. Ship most of the items now, then make a second shipment for the backordered items later. There is a slight increase in shipping fees if you select a split shipment. The ground shipping cost for second half will be billed at 1/2 our published rates.
3. PARTIAL SHIPMENT. Ship a partial order now, but do NOT backorder the item(s) no in stock (I may order it at a later date).
4. CANCEL ORDER. Cancel the entire order (I may order it at a later date or purchase from a dealer).

In any event, your card will only be charged when the merchandise ships.

Signature Requirements

UPS (US only)

Shipper Release We can specify that UPS deliver a package without obtaining a signature (called Shipper Release), but PLEASE REALIZE that you accept the liability for the loss of the package after delivery has been made. There is no fee for this option.
UPS Ground to Residences Normally, we ship out orders without a requiring a signature. It is the drivers' discretion whether or not a package is left without a signature and, depending on the neighborhood, he/she may want to actually hand the package to a person and obtain a signature, rather than leave it on the doorstep. We can specify that a signature must be obtained (called Signature Required -- additional fee of $2-$3), but if no one is home it may delay the delivery.
UPS Ground to Businesses or all UPS Air These services require a signature from the recipient before the driver will leave the package (unless we specify Shipper Release or if you have a permanent signature release on file with UPS).

FedEx Air  (US only. We do not ship using FedEx Ground.)

Signature Release We can specify that FedEx deliver a package without obtaining a signature (called Signature Release), but PLEASE REALIZE that you accept the liability for the loss of the package after delivery has been made. There is no fee for this option.
FedEx Air to Residences This service no longer requires a signature. We can specify that a signature is required (see below), but if no one is home it may delay the delivery.
FedEx Air to Businesses This service require a signature from the recipient before the driver will leave the package (unless we specify Signature Release or if you have a permanent release on file with FedEx).
Signature Required We can specify that a signature is required via one of two methods (there is a fee for this service):
1)
Direct Signature requires you to sign for the package, but if no one is available, it may delay the delivery.
2)
Indirect Signature is where a neighbor can sign for it and a door tag is left to notify you.

International

We have no control over any signature requirements for international shipments. Generally, we ship them using the United States Postal Service and there is no option for any sort of signature release.

Tracking Orders

UPS or FedEx All orders shipped via UPS or FedEx automatically receive a tracking number directly from the shipper via e-mail.
U.S. Mail
We ship smaller orders within the U.S. (< $30) w/o insurance or tracking numbers via US Postal Service. International orders shipped via USPS Global Express Mail can be electronically tracked. Others methods of shipment can be traced (for insurance purposes) but it usually takes many weeks or months as the tracking or tracing is done via snail mail.

If an order is delayed, check the following:
1. Verify the shipping address with us
2. If you outside the U.S., check with customs (we can supply you with a Customs Number to facilitate tracking your package).
3. Check with your neighbors as delivery drivers sometimes leave packages with a neighbor inside and secure, rather than leaving it on a porch. Also check with other members of your household or office.
4. Perhaps a signature was required, but no one was home (and the notification left by the driver was misplaced). See above info for signature requirements with UPS or FedEx.

Below are tracking links and phone numbers.
UPS Tracking Page or 1-800-742-5877
• FedEx Tracking Page or 1-800-463-3339
U.S. Postal Service Tracking Page or 1-800-222-1811
• U.S. Postal Service Customs (to locate a package with a Customs Number) 1-866-974-2733

Our E-Mail List

To get on our e-mail or snail-mail catalog list, please e-mail us. The frequency of e-mails will be nominal, averaging less than six per year. We do NOT sell or share this list and will ONLY use it for Kinesis product updates or related news. When you place an order with us you are automatically placed on this list.

Customer Service & Hours

Our hours are loosely Monday through Friday 8:30 a.m. to 5:00 p.m. M.S.T. & some Saturdays (we don’t ship on weekends as UPS and FedEx are closed). These hours are frequently sporadic. Julie, our shipping mananger is here from 8:30 a.m. till about 11:00 a.m. and can help with orders, but she has no photography training and cannot answer technical questions.

Holiday closings are usually posted on our home page.

Please e-mail (preferred) or call me personally (Richard Stum, owner/designer), at 435-462-2266. I usually respond to e-mails first (usually in 2-3 hours) and phone messages second (sometimes not for a few days).

If you want a recommendation on a system, and our suggested system or our FAQ pages don't give you enough information, e-mail me with your gear list including whether or not your DSLR has a vertical grip or not, battery packs, light meters and type of shooting, and I will reply with a recommended system for your needs. Also let me know whether or not you want to carry your camera around your neck or on your belt.

 

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