Long lens cases sold from during about 2009 and 2010 (and possibly before and after this) were not reinforced properly at the lower D-ring, resulting in a failure of this ring, which holds the bottom of the padded shoulder harness. To date, reported failures have been with the L622 and L521 models. (If you not using your case as a backpack, you need not worry). Because we have had only one experienced stitcher assembling  all of these cases, and as this seam is hidden, we were not been diligent in quality checking them.

To do a self test of the integrity of this key D-ring please do the following:

1. If you have a harness attached, remove the 25mm (1") snaphook from the D-Ring.
2. Insert a stiff object like a pencil or screwdriver into each D-ring as shown. Pull it downward, opposite the normal pull direction of the harnesss. Pull with plenty of continuous torque — do this “with all your force“ (unless you are a strong body builder).
3. If the webbing starts to pull way as shown on the bottom photo and exposing the inner body of the case, then you have a defective case. If some of the threads are starting to show, but both halves of the fabric are solidly connected, then it should be OK.
4. If you feel your case is defective, please contact us for a pre-paid UPS shipping label so we can remedy this for you. We will open up your case via the inner liner, repair it, and resitch it back together. It will then be returned to you via UPS Ground at our expense.

While we have not had any reports of failures on other cases, like the L321 or the popular L521, they are also susceptible to the same problem, so it would behoove you to check all your Kinesis long lens cases in this same manner.

Our apologies for this oversight.